Scope
This policy covers two things: refunds from Knock to you, and refunds you issue to your own customers through Knock.
Fees paid to Knock
Knock is currently free to use during the hackathon period, so there is nothing to refund. If paid plans are introduced, we will publish the terms here beforehand. We intend to offer a refund of the most recent charge when you request it within 14 days of that charge, and to prorate unused time when you cancel a plan.
Refunds to your customers
Knock records the payments and credit adjustments you make; it does not decide your refund terms. You set your own policy with your customers. Where your jurisdiction requires a credit note for GST purposes, you are responsible for issuing it accurately.
How to ask
Use the contact page and include your account email, the charge and the reason. We reply within a few working days, and approved refunds go back to the original payment method.
Your statutory rights
Nothing in this policy limits rights you have under applicable consumer law.