Blog
Subscription billing, explained
Guides on metrics, pricing, invoicing, GST and running billing operations without the spreadsheet.
AI assistants in billing operations: what they can and cannot do
Where an AI assistant helps in billing, where human review still matters, and how to adopt one safely.
29 Oct 2026 · 2 min read
GST and complianceGST invoicing for SaaS in India: the basics
A practical introduction to GST for Indian software and subscription businesses: registration, GSTIN, invoices and rates.
27 Oct 2026 · 2 min read
GST and complianceGSTIN, HSN and SAC codes: what they are and where they go
Understand the 15-character GSTIN and the difference between HSN and SAC codes on Indian invoices.
24 Oct 2026 · 2 min read
GST and complianceWhat a GST tax invoice should contain
A checklist of the fields commonly required on a GST tax invoice for services in India.
22 Oct 2026 · 2 min read
MetricsMRR and ARR explained: how to calculate recurring revenue
A plain guide to monthly and annual recurring revenue: what counts, what does not, and the formulas to track it.
20 Oct 2026 · 2 min read
MetricsChurn rate explained: customer churn vs revenue churn
What churn is, how to calculate customer and revenue churn, and what a healthy number looks like for your model.
18 Oct 2026 · 2 min read
MetricsARPU, LTV and CAC: the unit economics of subscriptions
How to calculate average revenue per user, customer lifetime value and acquisition cost, and how they fit together.
15 Oct 2026 · 2 min read
PaymentsDunning management: recover failed subscription payments politely
What dunning is, how to design a retry and reminder schedule, and how to keep the tone helpful.
12 Oct 2026 · 2 min read
BillingRecurring invoice best practices for subscription businesses
How to set up recurring invoices that are accurate, predictable and easy for customers to pay.
10 Oct 2026 · 2 min read
BillingProration explained: charging fairly for mid-cycle changes
How proration works when customers upgrade, downgrade or add seats part way through a billing period.
9 Oct 2026 · 2 min read
PricingSubscription pricing models: per-seat, tiered, usage and freemium
Compare the main subscription pricing models and when each one fits.
6 Oct 2026 · 2 min read
OperationsQuote to cash: connecting sales and billing
What the quote-to-cash process is, where it breaks, and how to connect each step.
30 Sept 2026 · 2 min read
PricingDiscounts and coupons: a strategy that protects revenue
How to use discounts and coupons without training customers to wait for sales.
26 Sept 2026 · 2 min read
GrowthTrial-to-paid conversion: turning free trials into customers
Practical ways to design trials and convert more of them into paying subscriptions.
22 Sept 2026 · 2 min read
PaymentsFailed payments: why they happen and how to recover them
The common reasons subscription payments fail and a practical process to win the revenue back.
18 Sept 2026 · 2 min read
FinanceRevenue recognition basics for subscription businesses
An introduction to recognising subscription revenue over time instead of when cash arrives.
14 Sept 2026 · 2 min read
MetricsBuilding a subscription metrics dashboard that people read
Which metrics belong on a subscription dashboard and how to keep it useful.
10 Sept 2026 · 2 min read
OperationsBilling automation vs spreadsheets: when to switch
The warning signs that spreadsheets have stopped scaling and what automation changes.
5 Sept 2026 · 2 min read
OperationsHow to choose subscription billing software
A checklist for evaluating billing platforms, from invoicing and tax to reporting and support.
28 Aug 2026 · 2 min read
OperationsWhy a customer billing portal reduces support work
How a self-service portal for invoices and subscriptions saves time and improves the customer experience.
24 Aug 2026 · 2 min read
OperationsRole-based access in billing teams
Why billing data needs permissions, and a sensible set of roles for small and growing teams.
20 Aug 2026 · 2 min read
FinanceMonth-end close for subscription businesses
A repeatable checklist for closing the books when most revenue is recurring.
15 Aug 2026 · 2 min read
PricingAnnual vs monthly plans: how to offer both
The trade-offs of annual and monthly billing, and how to structure the choice for customers.
10 Aug 2026 · 2 min read
BillingPause, renew and cancel: writing clear subscription policies
How to define and communicate the rules for pausing, renewing and cancelling subscriptions.
5 Aug 2026 · 2 min read
BillingTen invoicing mistakes subscription businesses make
Common invoicing errors, why they hurt, and simple habits that prevent them.
30 Jul 2026 · 2 min read